
Account Receivables Manager
2 days ago
At MCI, we're hiring a results-driven Collection Specialist to join our BPO contact center team. The ideal candidate will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional service.
This is a full-time role that offers a competitive compensation package and a range of benefits to support work-life balance. If you're a motivated and dedicated professional with excellent communication skills, we encourage you to apply.
Key Responsibilities:- Make outbound calls to customers regarding overdue payments.
- Negotiate payment plans and settlements in accordance with company policies.
- Update customer accounts and document all collection activities.
- Follow up on broken promises and maintain consistent contact with debtors.
- Adhere to compliance regulations and maintain confidentiality.
- Meet daily and monthly collection targets and call quality standards.
- Handle disputes and escalate complex cases to the appropriate department.
Applicants should possess a high school diploma or equivalent and 1-2 years of experience in collections or a similar contact center role. Strong negotiation and conflict resolution skills are essential, as well as the ability to remain professional and calm under pressure.
Benefits:We offer a comprehensive benefits package, including HMO, medical, and dental coverage. Additionally, employees enjoy free meals during training, career growth opportunities, allowances, performance bonuses, and employee shuttle services.
About MCIMCI helps clients take on their CX and DX challenges differently by creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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