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Corporate Training Specialist

2 weeks ago

Angeles City, Central Luzon, Philippines On Spot Global Corporation Full time
Customer Service Quality Assurance Lead

We are seeking a highly skilled Corporate Training Specialist to design, develop, and deliver impactful training programs for our growing team.

This individual will play a critical role in equipping our team with the skills, knowledge, and quality standards needed to deliver exceptional customer service while remaining adaptable to organizational changes and evolving business needs.

The ideal candidate brings a strong background in the customer service industry, complemented by hands-on QA expertise, and has at least 3-5 years of experience in operations, training, or a related field.

Key Responsibilities:

  • Develop, customize, and maintain training materials for diverse areas, including call sales, email sales, interpersonal sales, software usage, and troubleshooting.
  • Align all training programs with company goals, processes, and quality standards to ensure consistent team performance.

Requirements:

  • Bachelor's degree in business administration, Operations Management, Education, or a related field.
  • Proven track record in delivering training programs and improving team performance.

Preferred Qualifications:

  • Certifications in Training & Development (e.g., Certified Professional in Learning and Performance - CPLP).
  • Knowledge of process improvement methodologies such as Lean or Six Sigma.
  • Experience in developing e-learning modules or using e-learning platforms.

Why This Role is Important:

This position plays a vital role in ensuring our team delivers exceptional customer service while meeting organizational goals and quality standards.

We offer competitive compensation, comprehensive benefits, and opportunities for growth and development in a fast-growing organization.

To be successful in this role, you must have strong presentation and facilitation skills, excellent verbal and written communication skills, and proficiency in training tools and platforms.

If you're passionate about empowering teams through training and have a strong background in customer service and QA, we encourage you to apply.