Airport Experience Director

7 days ago


Manila, National Capital Region, Philippines Cebu Pacific Air Full time

Cebu Pacific Air is dedicated to delivering exceptional airport and inflight experience. Our Customer Service Operations Team is committed to upholding the company's values for service, operational excellence, and air transport reliability.

As Airport Experience Director, you will create meaningful moments and connections for our passengers. You will oversee customer service agents, manage operations, and ensure safety and security of all crews and passengers.

Duties and Responsibilities

  • Monitor operations and ensure compliance with regulatory bodies and company policy.
  • Manage and oversee customer service agents to achieve operational excellence and provide good passenger experience.
  • Safeguard the safety and security of all crews and passengers.
  • Support emergency response teams during disruptions and irregular operations.
  • Proactively manage flight disruptions and activate crisis management if necessary.
  • Develop relationships with internal and external stakeholders.
  • Improve customer satisfaction through effective communication.

Qualifications

  • A college graduate of any four-year course.
  • At least three years of customer handling experience or airport front line operational experience.
  • Two years of experience in a supervisory / managerial capacity.
  • Preferably with experience in airport operations and systems.
  • Willingness to work onsite and be based in Pasay.

Why Work at Cebu Pacific Air?

  • We are the first Great Place to Work certified airline in Southeast Asia.
  • Recognized as Best Employer Brand on LinkedIn for two consecutive years.
  • Be part of a forward-thinking team that values innovation and continuous improvement.
  • Play a key role in developing and nurturing talents that drive our success.
  • Access extensive learning programs and leadership development initiatives under Ceb U, our corporate university.
  • Enjoy employee perks such as free travel for you and your family.
  • Comprehensive healthcare coverage upon hire.


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