Remote Team Lead

3 days ago

Makati City, National Capital Region, Philippines beBeeGuestExperience Full time ₱3,800,000 - ₱5,800,000

Job Title: Guest Experience Manager

Job Description:

  • The Guest Experience Manager is responsible for overseeing a remote team of guest experience specialists, ensuring exceptional service delivery during each shift.

Responsibilities:

  • Manage a team of 3-10 remotely distributed guest experience specialists to ensure exceptional service delivery during each shift.
  • Work weekends and alternate weekdays off.
  • Be accountable for team and direct report metrics, with the goal of reaching productivity, efficiency, and quality targets.
  • Oversee guest communications and personalized service; provide support via phone, SMS, WhatsApp, chat, and email.
  • Resolve escalated guest issues quickly and to mutually beneficial outcomes.
  • Manage reservations calendar/booking platforms.
  • Support trust and safety tasks.
  • Contribute to policy adherence and new tech implementation.
  • Ensure system adherence, oversight, and process documentation.
  • Schedule team shifts, ensuring 24/7 coverage that aligns with issue volume and specialist availability.

Qualifications:

  • 3+ years of experience in the service industry.
  • 2+ years of management experience, managing a customer service team, call center, or other applicable management experience.
  • Effective communication and organizational skills.
  • Strong analytical, strategic, and collaborative skills.
  • Demonstrated ability to write SOPs (standard operating procedures) and provide process improvements.
  • Independent at handling all routine GX workflows.
  • Reliable, consistently on time, and follow through on what you promise.
  • Proactive by nature and able to act decisively when needed.
  • A lighthearted team player committed to uplifting your coworkers and the company.
  • Fearless handling of guest issues with a calm and positive demeanor.

  • Remote Team Lead

    3 days ago

    Marikina City, National Capital Region, Philippines beBeeTeamSupervisor Full time ₱900,000 - ₱1,200,000

    Lead Remote Teams with Exceptional Client ExperiencesElevate team performance and deliver top-notch service across various industries as a Team Supervisor.About the Role:You'll lead, coach, and manage a remote Virtual Assistant team to foster a collaborative, client-centric environment.Key Responsibilities:Manage a team of Assistants to promote a positive,...

  • Remote Team Lead

    3 days ago

    Makati City, National Capital Region, Philippines beBeeLeader Full time $15,000 - $20,000

    Transform the future of work with a role that empowers team members to excel.About the JobThis position plays a pivotal part in guiding team members through tasks, regular check-ins and coaching sessions, and monitoring performance against company standards.The ideal candidate will develop and elevate team member performance, build strong relationships with...

  • Remote Team Lead Position

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱384,000

    We are seeking a seasoned professional to lead our virtual assistant team.The ideal candidate will have excellent leadership skills, strong communication abilities, and a proven track record in managing remote teams. The successful leader will be responsible for maintaining client relationships, overseeing the performance of virtual assistants, and creating...

  • Team Leader

    2 days ago

    Makati City, National Capital Region, Philippines Extend Your Team Full time ₱90,000 - ₱110,000 per year

    Company Mission:Our mission is to reduce the cost of capital across the world.About the Company:We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta,...

  • eCommerce Team Lead Alokai

    3 days ago

    Makati City, National Capital Region, Philippines Connected Business Full time $104,000 - $130,878 per year

    At Entice Group, we are a leading provider of cutting-edge and fully integrated ERP and eCommerce solutions for small and mid-sized businesses.We are in search of a skilled developer to assist us in seamlessly integrating the Alokai eCommerce platform into our new ERP solution, which is currently under development. This is a full-time, long-term, remote...

  • Cybersecurity Expert for Remote Team

    1 week ago

    Makati City, National Capital Region, Philippines beBeecybersecurity Full time ₱50,000 - ₱100,000

    Remote Cybersecurity Engineer L2 (Endpoint Security)We are seeking a highly skilled Remote Cybersecurity Engineer L2 to join our team. The ideal candidate will have experience in endpoint security and be able to provide technical support to field engineers, technicians, and product support personnel.The successful candidate will be responsible for mentoring...

  • Team Lead

    1 week ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Team Lead — Retention for Telco AccountQualificationsA bachelor's degree from an accredited college or university preferred2-5 years of experience in a team lead or supervisory role in Telco accountPreferably with Retention or Sales backgroundProven track record of driving team performance and delivering excellent customer serviceStrong communication and...

  • eCommerce Team Lead Alokai

    6 days ago

    Makati City, National Capital Region, Philippines Entice Marketing Full time $104,000 - $130,878 per year

    At Entice Group, we are a leading provider of cutting-edge and fully integrated ERP and eCommerce solutions for small and mid-sized businesses.We are in search of a skilled developer to assist us in seamlessly integrating the Alokai eCommerce platform into our new ERP solution, which is currently under development. This is a full-time, long-term, remote...

  • Team Lead

    1 week ago

    Makati City, National Capital Region, Philippines Payreto Full time $40,000 - $60,000 per year

    WHAT WE OFFERCompetitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance Position Overview The Team Lead (PaaS Shared) role is responsible for overseeing day-to-day team activities to ensure alignment with organizational goals and performance standards. This role provides...

  • IT Support Team Lead

    1 week ago

    Makati City, National Capital Region, Philippines WS Audiology APAC Full time $60,000 - $100,000 per year

    Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. As an IT Support Team Lead, you will...