High-Tech IT Solutions Expert

2 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time ₱35,000 - ₱50,000
Job Title: IT Support Engineer

We are seeking a highly skilled and experienced IT Support Professional to play a crucial role in ensuring the smooth operation of clients' IT environments.

  • Provide hands-on technical assistance to clients via phone or email, resolving end-user issues related to Microsoft Windows Server, Microsoft Cloud technologies, Microsoft Office Apps, and networking solutions.
  • Troubleshoot and resolve problems related to server, network, and applications technologies, with exposure to various networking manufacturers.
  • Efficiently answer inbound customer IT requests and troubleshoot client issues according to service level agreements (SLAs).
  • Collaborate with senior engineers, asking questions and learning from experiences to enhance skills and contribute to team success.
Requirements:
  • At least 4 years of hands-on experience in an IT services company, managed services provider, or corporate IT department.
  • Excellent written and verbal communication skills and strong customer service orientation.
  • Troubleshooting experience in Windows 10/11, Microsoft 365, Azure, and Azure Virtual Desktops.
  • Experience with ticketing systems such as ConnectWise or ServiceNow.
Preferred Qualifications:
  • Bachelor's Degree. We also consider candidates with relevant experiences that relate to the job requirements.
  • Microsoft Server Infrastructure.
  • Microsoft Cloud Technologies (O365, Intune, SharePoint Online, Azure AD).

Our competitive compensation and benefits package includes brand new work-from-home equipment, government benefits, HMO, paid time off, birthday leave, year-end bonus, and training classes.

As an IT Support Professional, you will be part of a dynamic team that prioritizes innovation and customer satisfaction.

Apply now and take the first step towards a rewarding career.

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