Team Leader Manager

3 hours ago


Ayala Alabang, National Capital Region, Philippines Gear Inc Full time

Job Title: Team Leader Manager

Job Type: Full-time, Permanent

About Gear Inc.

Gear Inc. is a leading company in the industry, dedicated to providing exceptional customer service. We are seeking an experienced Team Leader Manager to join our team.

Salary and Benefits

The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Job Description

The Team Leader Manager will be responsible for leading a team of customer service representatives, ensuring that they provide excellent service to our clients. The successful candidate will have strong leadership skills, excellent communication abilities, and the ability to motivate and train staff.

Responsibilities:

  • Manage, inspire, and mentor a team of customer service representatives.
  • Hold regular team meetings to discuss performance, goals, and challenges.
  • Ensure that all customer service tasks are completed smoothly and effectively.
  • Maintain up-to-date knowledge of platform rules and regulations.
  • Conduct quality assurance procedures to uphold strict criteria.
  • Audit and evaluate agent actions to ensure consistency and correctness.
  • Work with the content policy team to update and improve content rules and policies.

Requirements:

  • Bachelor's degree in a relevant field (e.g., communications, psychology, sociology).
  • Fluent English language skills, with a minimum C1 level.
  • Excellent verbal and written communication skills.
  • Strong team management and leadership abilities.
  • Proficiency with software applications and phone systems.
  • Problem-solving and analytical thinking skills.
  • Decisiveness and attention to detail.

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