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Customer Service Training Professional

3 weeks ago

Manila, National Capital Region, Philippines TalentPop App Full time

We are seeking a Customer Service Training Professional to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time remote role offering long-term growth within an established organization.

Why This Role?

  1. Shape our brand narrative across diverse service channels.
  2. Your ideas matter; share solutions to elevate our business.

Key Responsibilities:

  1. Train newly hired agents on customer service best practices.
  2. Conduct 1:1 and group training sessions for new hires.
  3. Lead Zoom training sessions on customer service techniques.
  4. Assist with creating SOPs and developing training curriculum.

Requirements:

  1. 1-2 years of customer service training experience.
  2. 3-5 years of BPO experience in the customer service industry.
  3. Familiarity with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
  4. Knowledge and experience in eCommerce.
  5. Familiarity with HubSpot, Monday.com, and other CRM tools.
  6. Experience with Canva, Trainual App, and Loom (preferred).
  7. Excellent communication skills, both written and verbal.
  8. Exceptional coaching, planning, and organizing skills.
  9. Strong attention to detail.