Customer Support Representative for Non-Voice Account
2 weeks ago
About the role
We are Development as a Non-voice Customer Service Representative. In this full-time role based in Metro Manila, you will be the voice of our brand, providing exceptional customer service through digital channels. Your ability to quickly respond to inquiries and resolve customer concerns will be crucial in delivering a seamless customer experience.
What you'll be doing
- Respond to customer inquiries via email, chat, and social media in a timely and professional manner
- Troubleshoot and resolve customer issues efficiently while demonstrating empathy and patience
- Proactively identify opportunities to enhance the customer experience and provide feedback to the team
- Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers
- Collaborate with cross-functional teams to ensure consistent and effective customer support
- Adhere to quality assurance standards and meet or exceed key performance metrics
What we're looking for
- College graduate
- No experience required
- Good communication skills
What we offer
We are committed to creating an engaging and inclusive work environment where our employees can thrive. We offer competitive compensation, comprehensive benefits, and ample opportunities for professional development. Our focus on work-life balance includes flexible scheduling, remote work options, and wellness initiatives to support your overall well-being.
About us
We empower organizations to deliver exceptional customer experiences by equipping their teams with the skills and knowledge needed to succeed. With a focus on innovation and continuous improvement, we are dedicated to helping our clients achieve their business goals and exceed customer expectations.
Apply now to join our team and be a part of our mission to redefine the future of customer service.
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