Collection Team Lead

8 hours ago


Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,500,000
Lead Collection Team

This role oversees the performance and development of collectors, ensuring attainment of department and team goals.

The Lead is responsible for monitoring client calibrations, quality-related coaching, and providing feedback. This position executes recovery strategies to meet objectives and individual/team goal attainment.

  • Utilize expertise in trend and root-cause analysis to formulate recommendations and action plans. Provide ongoing training for performance improvement.
  • Manage daily work map/flow and monitor productivity to ensure timely execution of calls according to client agreements and strategies.
  • Supervise functions including mentoring and motivating collectors, addressing attendance or scheduling challenges, and delivering informal and formal counseling on job performance, behavior, and quality issues.
  • Report performance results for assigned project teams and prepare documentation for quarterly and annual reviews.

Required skills:

  • Bachelor's degree in any field or completed at least 2 years in college
  • Experience handling Telco accounts
  • Amenable to working on shifting schedules
  • Able to work in a dynamic environment

Benefits include:

  • Opportunity for professional growth and development
  • Collaborative work environment
  • Competitive compensation package

This is an excellent opportunity for those who thrive in fast-paced environments and are passionate about leading high-performing teams.



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