
Collection Team Lead
8 hours ago
This role oversees the performance and development of collectors, ensuring attainment of department and team goals.
The Lead is responsible for monitoring client calibrations, quality-related coaching, and providing feedback. This position executes recovery strategies to meet objectives and individual/team goal attainment.
- Utilize expertise in trend and root-cause analysis to formulate recommendations and action plans. Provide ongoing training for performance improvement.
- Manage daily work map/flow and monitor productivity to ensure timely execution of calls according to client agreements and strategies.
- Supervise functions including mentoring and motivating collectors, addressing attendance or scheduling challenges, and delivering informal and formal counseling on job performance, behavior, and quality issues.
- Report performance results for assigned project teams and prepare documentation for quarterly and annual reviews.
Required skills:
- Bachelor's degree in any field or completed at least 2 years in college
- Experience handling Telco accounts
- Amenable to working on shifting schedules
- Able to work in a dynamic environment
Benefits include:
- Opportunity for professional growth and development
- Collaborative work environment
- Competitive compensation package
This is an excellent opportunity for those who thrive in fast-paced environments and are passionate about leading high-performing teams.
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