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Operations Lead

3 weeks ago

Cebu City, Central Visayas, Philippines Neksjob Full time

Job Summary:

We are seeking a seasoned customer service professional to lead our team of representatives in providing exceptional support to customers across multiple channels, including call centers, online platforms, and walk-in centers.

The successful candidate will oversee day-to-day operations, identify process improvements, and ensure high-quality service delivery. Key responsibilities include supervising and coordinating daily activities, resolving customer inquiries, and acting as a liaison between customers, internal departments, and external partners.

  • Supervise and coordinate the daily operations of a team of customer service representatives.
  • Ensure timely and effective resolution of customer inquiries and issues across phone, chat, text, and walk-in channels.
  • Act as a liaison between customers, internal departments, and external partners to address order-related concerns and service issues.

Qualifications:

  • 1–2 years of experience in customer service, preferably in Insurance, Banking, or Financial Services.
  • Proven experience in a supervisory or team lead role within a customer service environment.
  • Strong knowledge of call center operations, customer service best practices, and CRM systems.
  • Excellent interpersonal and communication skills (verbal and written).