Customer Experience Strategist

7 days ago


Makati City, National Capital Region, Philippines Manulife Financial Full time
About the Role

We are seeking a highly skilled Customer Experience Designer to join our team as a Customer Experience Strategist. In this role, you will play a key part in shaping the customer experience across our business, working closely with cross-functional teams to design and deliver innovative solutions that meet our customers' needs.

Your primary responsibility will be to develop and implement human-centered design principles, ensuring that all touchpoints and experiences are intuitive, seamless, and meet our high standards. You will work collaboratively with stakeholders to understand business goals, identify opportunities for improvement, and develop strategic plans to drive growth and customer satisfaction.

To succeed in this role, you will need to have a strong understanding of human-centered design principles, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Develop and implement human-centered design principles to shape the customer experience
  • Collaborate with cross-functional teams to design and deliver innovative solutions
  • Work with stakeholders to understand business goals and identify opportunities for improvement
  • Develop strategic plans to drive growth and customer satisfaction

Requirements

  • Strong understanding of human-centered design principles
  • Excellent communication skills
  • Ability to work effectively in a fast-paced environment
  • Bachelor's degree in Business, Design, Psychology, or similar discipline


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