Process Excellence Specialist

7 days ago

Ayala Alabang, National Capital Region, Philippines beBeeExcellence Full time $90,000 - $120,000
Process Excellence Specialist

Genpact seeks a skilled professional to join our team and shape the future of work. As a Process Excellence Specialist, you will be responsible for ensuring high standards of quality across all interactions and processes.

Key responsibilities include conducting thorough audits on Quality Analysts' evaluations, reviewing and validating scoring accuracy, and performing deep-dive analyses on critical cases to identify trends, gaps, and areas for improvement.

You will also generate detailed reports on audit findings, develop and monitor key performance indicators (KPIs), and present insights and data trends to stakeholders.

Key Responsibilities:
  • Quality Audits and Assessments:
    • Conduct thorough audits on Quality Analysts' evaluations.
    • Review and validate scoring accuracy.
    • Perform deep-dive analyses on critical cases.
  • Data-Driven Insights and Reporting:
    • Generate detailed reports on audit findings.
    • Develop and monitor KPIs.
    • Present insights and data trends to stakeholders.
  • Calibration and Training:
    • Lead calibration sessions with Quality Analysts.
    • Identify training needs within the QA team.
    • Deliver feedback in a constructive manner.
  • Continuous Improvement Initiatives:
    • Proactively seek out opportunities to improve quality audit processes.
    • Collaborate with operations, training, and process improvement teams.
    • Stay up-to-date with industry trends.
  • Compliance and Risk Management:
    • Monitor adherence to regulatory guidelines.
    • Identify potential compliance risks.
    • Ensure the integrity and confidentiality of audit information.
Qualifications we Seek:
Minimum Qualifications:
  • Relevant experience as a Quality Analyst in a senior or auditing capacity.
  • Education: Bachelor's degree in a related field or equivalent experience.
  • Technical Skills: Proficient in quality monitoring tools, data analysis software, and client management systems.
  • Analytical Skills: Proven track record of analyzing complex data sets.
  • Communication: Highly proficient in verbal and written communication.
  • Attention to Detail: High accuracy and attention to detail in reviewing evaluations.
Benefits:
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
  • Make an impact – Drive change for global enterprises and solve business challenges that matter.
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities.
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

  • Financial Process Excellence Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines beBeeAnalytics Full time ₱150,000 - ₱250,000

    Job OverviewIGT Solutions is looking for a skilled professional to fill the role of BPO Quality Analyst.The ideal candidate will possess excellent analytical and communication skills, with prior experience working in the FinTech industry or on FinTech projects.ResponsibilitiesEnsure compliance with regulatory standards by analyzing and testing financial...

  • Finance Process Excellence Analyst

    1 week ago

    Ayala Alabang, National Capital Region, Philippines SGL Manila (Shared Service Center), Inc. Full time $40,000 - $80,000 per year

    General Overview of the Job: The Finance Process Excellence Analyst will be responsible for gathering and analyzing data, measuring SLAs and KPIs, building dashboards to support business decisions, and providing critical support during periods of attrition to ensure continuity and stability. Specific Roles and Responsibilities: Gather and analyze data to...

  • Claims Process Specialist

    3 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeMedical Full time $45,000 - $60,000

    Job Title: Medical Claims SpecialistPosition Summary:The role of a Medical Claims Specialist is pivotal within our healthcare team, focused on scrutinizing medical claims, investigating rejections and denials, and documenting associated account activities.This position demands an in-depth understanding of eligibility criteria and payment methodologies, along...

  • E-commerce Order Processing Specialist

    3 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeEcommerce Full time $183,000 - $204,000

    E-commerce Order Processing SpecialistJoin a dynamic team in a mid-senior level role, focusing on managing customer interactions, processing orders, and maintaining accurate data entry within Walmart Marketplace. This position requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations across...

  • Business Process Improvement Specialist

    3 days ago

    Ayala Alabang, National Capital Region, Philippines beBeelogistics Full time ₱540,000 - ₱810,000

    Logistics Process SpecialistWe are seeking a skilled Logistics Process Specialist to join our team.Key ResponsibilitiesEnsure data accuracy and efficiency within the SLA (Service Level Agreement)Effectively communicate via email, chat, and online meetingsWork on various shifts, including AM, Mid, and Night ShiftsRequirementsBachelor's degree in Customs...

  • Financial Process Specialist

    5 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeFinancialProcess Full time ₱4,800,000 - ₱6,600,000

    Job OpportunityWe are seeking a skilled Financial Process Specialist to join our team. This role is responsible for managing daily tasks within the Procure to Pay (P2P), Record to Report (R2R), and Bill to Cash (B2C) streams.Key ResponsibilitiesP2P Management: Process daily invoices, expense reports, and support month-end closing activities.R2R Oversight:...

  • Drive Operational Excellence

    3 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeOperations Full time $50,000 - $80,000

    Operational Efficiency SpecialistThis role is an opportunity to drive operational excellence within the Customer Success department. As a key member of the team, you will be responsible for designing, implementing and continuously improving tools, processes and reports that enable consistent and scalable delivery operations.Responsibilities:Tool Development:...

  • Process Improvement Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Jollibee Group Full time

    OverviewProcess Improvement Specialist supports management in decision-making (strategic, tactical, operational) using Industrial Engineering tools and techniques. Focuses on enhancing efficiency across supply chain processes.ResponsibilitiesAssigned to a specific site but may assist other sites when neededDetermines operational standards, sets performance...

  • Process Improvement Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Jollibee Group Full time $40,000 - $60,000 per year

    Process Improvement SpecialistSupports management in decision-making (strategic, tactical, operational) using Industrial Engineering tools and techniques. Focuses on enhancing efficiency across supply chain processesAssigned to a specific site but may assist other sites when neededDetermines operational standards, sets performance targets, and secures...

  • Automate Business Processes

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines beBeeAutomation Full time ₱800,000 - ₱1,200,000

    Automation Specialist RoleAbout the Position: As an Automation Specialist, you will play a key role in designing, developing, and deploying automation solutions to streamline business processes and minimize manual intervention.This position involves translating business requirements into accurate and efficient RPA solutions, ensuring adherence to best...