Process Excellence Specialist

1 week ago

Ayala Alabang, National Capital Region, Philippines beBeeExcellence Full time $90,000 - $120,000
Process Excellence Specialist

Genpact seeks a skilled professional to join our team and shape the future of work. As a Process Excellence Specialist, you will be responsible for ensuring high standards of quality across all interactions and processes.

Key responsibilities include conducting thorough audits on Quality Analysts' evaluations, reviewing and validating scoring accuracy, and performing deep-dive analyses on critical cases to identify trends, gaps, and areas for improvement.

You will also generate detailed reports on audit findings, develop and monitor key performance indicators (KPIs), and present insights and data trends to stakeholders.

Key Responsibilities:
  • Quality Audits and Assessments:
    • Conduct thorough audits on Quality Analysts' evaluations.
    • Review and validate scoring accuracy.
    • Perform deep-dive analyses on critical cases.
  • Data-Driven Insights and Reporting:
    • Generate detailed reports on audit findings.
    • Develop and monitor KPIs.
    • Present insights and data trends to stakeholders.
  • Calibration and Training:
    • Lead calibration sessions with Quality Analysts.
    • Identify training needs within the QA team.
    • Deliver feedback in a constructive manner.
  • Continuous Improvement Initiatives:
    • Proactively seek out opportunities to improve quality audit processes.
    • Collaborate with operations, training, and process improvement teams.
    • Stay up-to-date with industry trends.
  • Compliance and Risk Management:
    • Monitor adherence to regulatory guidelines.
    • Identify potential compliance risks.
    • Ensure the integrity and confidentiality of audit information.
Qualifications we Seek:
Minimum Qualifications:
  • Relevant experience as a Quality Analyst in a senior or auditing capacity.
  • Education: Bachelor's degree in a related field or equivalent experience.
  • Technical Skills: Proficient in quality monitoring tools, data analysis software, and client management systems.
  • Analytical Skills: Proven track record of analyzing complex data sets.
  • Communication: Highly proficient in verbal and written communication.
  • Attention to Detail: High accuracy and attention to detail in reviewing evaluations.
Benefits:
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
  • Make an impact – Drive change for global enterprises and solve business challenges that matter.
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities.
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

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