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Enterprise Software Support Professional

1 week ago

Makati City, National Capital Region, Philippines Barhead Solutions Full time

As an Enterprise Software Support Professional at Barhead Solutions, you will be part of a talented team of experts who deliver exceptional technical support to our customers. Your primary responsibility will be to troubleshoot complex software issues and provide resolutions to customers in a timely manner.

Key Responsibilities

The key responsibilities of this role include:

  1. Providing high-level technical support to customers through multiple channels (phone, email, chat, portal).
  2. Collaborating with cross-functional teams to resolve technical issues and improve processes.
  3. Developing and maintaining technical documentation to aid in knowledge sharing and onboarding new team members.
  4. Identifying areas for process improvement and implementing changes to enhance efficiency and quality.
  5. Maintaining thorough knowledge of Microsoft products and services, including Azure, Office 365, and Dynamics 365.
Requirements

To be successful in this role, you will need to have:

  • A degree in Computer Science or related field.
  • Minimum 3 years of experience in technical support or similar role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with competing priorities.
  • Experience working with cloud-based technologies and tools.

We value our employees' contributions and offer a range of benefits to support their well-being and career growth.