Senior Operations Manager
2 weeks ago
**Key Responsibilities:**
* Coordinate and manage day-to-day team operations
* Distribute workload among team members
* Provide guidance and support to team members in handling and resolving work-related problems
* Interpret issues and make decisions
* Provide leadership and focus to project teams
* Ensure the productivity, quality, and overall performance of projects
* Escalate and follow up on issues affecting work
* Apply new client systems and train team members
* Coordinate training for new team members
* Interact with clients, take feedback, and formulate strategies to meet client needs and expectations
**Requirements:**
* 4 years' experience in US calling process
* Excellent communication skills
* Knowledge of Microsoft tools
* Experience in handling teams
* Willingness to work in any shift
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