Financial Operations Specialist
3 weeks ago
A key aspect of this role is to blend precise financial management with exceptional customer care. This entails possessing keen analytical skills, attention to detail, and patience, as well as empathy, to effectively address and settle customer accounts receivable concerns in a timely and accurate manner.
This position requires the ability to balance tasks and manage time efficiently, which is crucial for developing a lasting and fruitful career. It presents an excellent opportunity to further develop financial expertise while gaining valuable insights into business operations and navigating complex issues for both businesses and customers.
Key Responsibilities:
- Accurate and timely billing of customer accounts
- Billing that meets revenue recognition and accounting policies
- Audit customer accounts for complete and accurate billing information
- Daily payment processing
- Addressing AR inbox queries from customers (Zendesk tickets)
- Chargebacks or reject questions from payment processors
- Preparing and reviewing write-offs
- Timely collection of receivables and application of credit amounts
- Cash application and collection activities
- All billing-related Zendesk queries
- Auditing customer accounts monthly
Requirements:
- Bachelor's degree in accountancy or related fields
- Experience working remotely
- Excellent analytical skills and numerical aptitude
- Zendesk experience
- Proactive behavior and minimal supervision requirements
- Diligence and attention to detail
- Excellent communication skills in English (written and verbal)
- Adaptability and willingness to learn new skills
- Familiarity with Salesforce, Stripe, and Ordway (an advantage)
What We Offer:
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and more
About Us:
We are Unity Communications, a company recognized for our inclusive and diverse work environment, where senior management listens to employees' feedback and managers can be genuinely connected with. Our team values kindness, positivity, and spreads it throughout. 99% of our current and previous employees recommend us to their friends, and 100% approve of our executive management. We are a Certified Great Place To Work.
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