AI Solutions Developer

We are seeking a highly skilled AI Solutions Developer to join our team.

This is an exceptional opportunity to leverage your expertise in developing cutting-edge artificial intelligence solutions for our clients. As part of our growth strategy, we aim to empower businesses by leveraging the latest technologies and transform the way they operate. You will be responsible for enhancing and optimizing Salesforce solutions using AI capabilities.

You will collaborate with cross-functional teams to develop custom AI solutions, drive innovation to streamline business processes, and deliver exceptional customer experiences. This role demands proficiency in Flow, LWC, APEX, and platform features. The ideal candidate will have hands-on experience with Salesforce and a strong track record of configuring implementations that include Einstein within Sales Cloud, Service Cloud, and Marketing Cloud.

• Develop and maintain Salesforce applications using APEX and other Salesforce technologies.
• Analyze business processes and translate them into effective Salesforce solutions.
• Design, configure, and maintain Salesforce lab demo environments to support testing, demonstrations, and training sessions, ensuring optimal performance, security, and data integrity.
• Manage Salesforce projects from conception to implementation, ensuring they align with business objectives.
• Collaborate with cross-functional teams, delegating tasks to all project team members in order to deliver high-quality projects that use AI in Salesforce.
• Lead projects by being the primary point of contact for clients and Project Managers, along with being accountable for each project team member's performance within the project.
• Provide technical support and training to users as needed, including explaining Generative AI fundamentals.
• Stay updated with Salesforce releases and recommend improvements leveraging new features, especially around Agentforce, Data Cloud, and AI capabilities.

• 5+ years experience developing specifically for Salesforce, specifically in Sales & Service Cloud.
• Hands-on experience with Salesforce - yes, we know it's brand new - but we're looking for more than just surface-level exposure. Ideally, you've spent time actively configuring and working within the tool, not just watching the demo.
• Preferred experience: Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), DataCloud (External Data Input), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience).
• Exposure and experience with Generative AI technologies or capabilities.
• Hands-on experience working with data sources, APIs, and integration tools to ensure seamless data flow and accurate data management within the Salesforce ecosystem.
• Experience with data management and governance best practices including privacy and consent.
• Detailed understanding of the development of modules within Salesforce and how those modules tie into a broader solution.
• Proficiency in programming using Salesforce.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
• Bachelor's or Master's degree in Computer Science, MIS, IT or other computer related disciplines.
• Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects.
• Strong communication skills – written, verbal and interpersonal.
• Self-motivated with strong analytical and problem-solving skills.
• At least 3 Active Salesforce Certifications
• Preferred:
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce AI Associate
  • Salesforce AI Specialist