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Manager of Educational Programs

3 weeks ago

Manila, National Capital Region, Philippines Infinx Health Philippines INC Full time
About the Role

We are looking for an experienced Training Manager to join our team in Manila. As the ideal candidate, you will have a strong background in training program development, team leadership, and needs assessment.

You will be responsible for designing, implementing, and managing training programs that enhance agent skills, improve team performance, and contribute to the overall growth of the center. Your expertise in talent development will enable you to support career development and ongoing education for customer service agents.

About Infinx Health Philippines INC

Infinx Health Philippines INC is a leading provider of customer service solutions. Our goal is to deliver exceptional service experiences for our clients.

Responsibilities
  1. Develop and implement training programs that enhance agent skills and improve team performance.
  2. Lead a team of trainers and provide guidance, coaching, and support to ensure high-quality training experiences.
  3. Conduct regular needs assessments and performance evaluations to identify skills gaps and areas for improvement.
  4. Sponsor career development and ongoing education for customer service agents.