Automotive Employee Data Professional

2 weeks ago

Cebu City, Central Visayas, Philippines Lear Automotive Services (Netherlands) B.V. - Philippine Branch Full time
About Us

Lear Corporation is a global automotive technology leader in Seating and E-Systems. We enable superior in-vehicle experiences for consumers around the world.

Our diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational excellence, and sustainability. We are Making every drive better by providing the technology for safer, smarter, and more comfortable journeys.

Lear is headquartered in Southfield, Michigan, and serves every major automaker in the world. We rank #179 on the Fortune 500. Further information about Lear is available at lear.com or follow us on Twitter @LearCorporation.

As a member of our HR GBS team, you will be based in Lapu-Lapu, Cebu, Philippines. The successful candidate will have the opportunity to work with a global team and contribute to the success of our organization.

Job Responsibilities

  1. Act as the second point of contact for employees and managers with regards to employee data management policy and process inquiries;
  2. Respond to, document, resolve, and escalate data management issues and inquiries as needed;
  3. Work within established policies, procedures, and performance criteria to provide resolution to inquiries in a timely and professional manner;
  4. Determine when to transfer or escalate an employee's call or case ticket to another team member or HR Business Partner/Client of Interest;
  5. Achieve performance measures and adhere to established customer service standards and Service Level Agreements (SLAs);

Key Skills and Qualifications

  • Ability to handle confidential and sensitive people data with discretion;
  • Ability to gather and validate data from multiple sources and systems;
  • Capability to work with complex datasets in SuccessFactors and other core HCM input data systems;
  • Ability to manage data from third-party vendor sources;
  • Customer service mindset;
  • Maintains composure with professional etiquette in supporting and resolving customer challenges;
  • Practices attentive listening and demonstrates patience;
  • Committed to continuous improvement and attention to detail;
  • Learns quickly;
  • Clearly and succinctly communicates in a variety of settings and styles;
  • Critical evaluation skills, including data analysis and evidence-based decision-making;
  • Consultation skills, including evaluating business challenges and customer interactions;
  • Strong communication skills, including delivering messages and exchanging organizational information;

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