IT Operations Coordinator for Gaming
2 weeks ago
Solaire Resort is searching for a talented professional to serve as an IT Operations Coordinator for Gaming.
About Our TeamWe strive to deliver exceptional customer experiences through innovative solutions and world-class service.
Job ResponsibilitiesMain Duties
- Support online gaming customers with technical inquiries and issues.
- Liaise with the technical team to resolve complex technical problems.
- Monitor and manage daily support tickets, ensuring timely resolution.
- Maintain detailed documentation of issue resolutions for knowledge sharing.
- Regularly inspect online platform services to prevent operational disruptions.
- Coordinate system maintenance with the online gaming team.
Key Performance Indicators
- Achieve service level agreements for support tickets.
- Effectively manage ticket volume and complexity.
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