Technical Support Expert for Online Entertainment

2 weeks ago


Paranaque City, Calabarzon, Philippines Solaire Resort Full time

Solaire Resort's online gaming division is seeking a skilled professional to fill the role of Gaming Support Specialist.

About Our Mission

We aim to provide unparalleled entertainment experiences through cutting-edge technology and exceptional service.

Job Description

Key Responsibilities

  1. Provide technical assistance to online gaming customers and collaborate with the technical team to resolve issues.
  2. Oversee daily support ticket management, escalating critical issues when necessary.
  3. Diligently document issue resolutions for future reference.
  4. Regularly inspect online platform services to ensure seamless operations.
  5. Collaborate with internal teams to address technical concerns.
  6. Coordinate system maintenance with the online gaming team.

Performance Metrics

  • Meet service level agreements for support tickets.
  • Efficiently manage ticket volume and complexity.


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