Facilities Management Quality Expert
4 days ago
The Facilities Management Quality Expert is responsible for ensuring that FM operations adhere to quality policy and objectives. This support member ensures superior stakeholder experience by driving FM operations to adhere to the Service Quality Plan. Performs quality planning, assurance, control, reporting, and analytics, as well as quality improvement.
Main Responsibilities
- Ensure FM operations adhere to quality policy and objectives.
- Perform quality planning, assurance, control, reporting, and analytics, as well as quality improvement.
- Support operations in customer complaint management through RCA and collaborate in action planning and implementation.
- Partner with operations to find process improvement opportunities and challenge the status quo to optimize resources, business value, and improve customer experience.
Qualifications
- Bachelor's degree from 4-year college or university required.
- Experience of 3 to 5 years in Shared Services Center, Corporate Real-Estate, Facilities Management, Property Management.
- Excellent written and verbal communication skills.
- High standard and regard to quality and integrity.
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