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Team Performance Coach

2 weeks ago

LapuLapu City, Central Visayas, Philippines The Results Companies Full time

We are seeking a Team Performance Coach to join our team at The Results Companies.

In this role, you will be responsible for identifying areas for improvement within our contact center operations and developing strategies to address these areas. You will also be responsible for providing coaching and guidance to our customer service representatives to help them improve their skills.

This role requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with team members. If you have experience in a contact center environment and are looking for a new challenge, this could be the perfect opportunity for you.

About the Role:
  • Identify areas for improvement within our contact center operations
  • Develop strategies to address these areas
  • Provide coaching and guidance to customer service representatives
  • Analyze data to measure the effectiveness of these strategies
Requirements:
  • Experience in a contact center environment
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with team members
  • Ability to analyze data to measure the effectiveness of strategies