Support Team Supervisor

3 days ago


LapuLapu City, Central Visayas, Philippines The Results Companies Full time

We are seeking a highly skilled Support Team Supervisor to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our call center and driving exceptional results.

You will manage a team of agents, develop and implement strategies to improve performance, and collaborate with cross-functional teams to ensure alignment and effective communication.

Key Responsibilities:
  • Manage a team of 10 or more agents and provide significant input on hiring, discipline, and discharge.
  • Develop and implement strategies to improve agent performance, customer satisfaction, and overall operational efficiency.
  • Collaborate with cross-functional teams to ensure alignment and effective communication across departments.
  • Monitor and analyze data to identify trends and inform process improvements.
What We Offer:
  • Paid training to help you grow professionally and develop new skills.
  • Opportunities for advancement within our company, allowing you to take on new challenges and responsibilities.
  • A dynamic and supportive team that is passionate about delivering exceptional customer experiences.
  • Recognition and rewards for outstanding performance to motivate and engage employees.


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