Data Driven Performance Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerExperience Full time ₱3,000,000 - ₱5,000,000
Job Description

Career Opportunities offer a great place to work, where we partner with brands to power growth through exceptional customer experience.

Our founders were trailblazers in the eComm industry, and they couldn't find a customer service partner that was as innovative as they were, so they built it. Many companies view their customer care as a cost center, but we believe it can be so much more.

If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Key Responsibilities:
  • Manage and/or balance service levels for the company across all internal and external locations, lines of business, and products according to any contractual agreements and internal goals.
  • Provide timely and appropriate communication regarding the performance of the account to all interested parties.
Responsibilities:
  • Updates and processes data for real-time performance analysis.
  • Obtains quantifiable performance figures in order to make critical recommendations to address account performance issues.
  • Manages and monitors the queue for the Operations account against the attainment of passing service levels.
  • Keenly observes the queue and proactively responds with action plans for the account's activities by continually communicating with Operations Management.
  • Acts as the central point of communication regarding account performance by cascading vital information to key decision-makers.
  • Escalates relevant information on account performance to Management and ensures proper documentation on major incidents.
  • Keep up to date on new policies and procedures addressing day-to-day issues of specific accounts.
  • Provide information on key issues and challenges in attaining service levels and devises necessary responses to resolve such matters.
  • Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and circumstances impacting account performance.
Requirements and Characteristics
  • Must be able to commit to your work schedule, be punctual, and be accountable for your actions.
  • Remain engaged and responsive to all internal communications.
  • Self-reliant with an information seeker mindset.
  • Keen problem solver with the ability to think on your feet.
  • Trusted and uses good judgment.
  • Encouraged to express your opinion within the context of professionalism.
  • Work with humility. Be open to coaching and continuous improvement coaching to allow you to perform at a high level.
  • Cultivate team culture according to our values and promote a positive work environment.

  • Data Insights Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeedataanalysis Full time ₱4,000,000 - ₱8,000,000

    Data Insights SpecialistGain a deeper understanding of your organization's performance by leveraging data insights. As a Data Insights Specialist, you will play a crucial role in business intelligence, driving informed decision-making through data-driven storytelling.

  • Data-Driven Marketing Expert

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeEmailMarketing Full time ₱900,000 - ₱1,200,000

    Email Marketing ProfessionalDevelop and implement data-driven marketing strategies tailored to client needs, ensuring a positive client experience and maximizing campaign performance.Key ResponsibilitiesCollaborate with clients to understand their business needs and objectives.Strategize, formulate, and execute email, SMS, and other retention marketing...

  • Data Driven Energy Solutions Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeBusiness Full time $60,000 - $80,000

    About UsWe're a forward-thinking organization that leverages data-driven solutions to stay ahead in the energy and natural resources industry.Job OverviewOur ideal candidate will analyze complex datasets to identify trends, patterns, and insights relevant to business objectives.The successful Business Intelligence Analyst will create and maintain dashboards,...

  • Data Driven Roofing Expert

    1 week ago

    Imus, Calabarzon, Philippines beBeeRoofing Full time ₱450,000 - ₱600,000

    Research Data Specialist\,The role of Research Data Specialist plays a pivotal part in driving a strategic initiative focused on gathering and analyzing municipal and HOA data related to roofing infrastructure across South Florida. The primary goal is to develop a comprehensive database of neighborhoods and properties with aging roofs, upcoming roofing...

  • Data-Driven Marketing Expert

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeMarketing Full time ₱60,000 - ₱90,000

    About the RoleWe are seeking a detail-oriented Marketing Analyst to help us make data-driven decisions. The ideal candidate will own the customer journey data from first impression to conversion and help us understand what works and what doesn't.

  • Data-Driven Decision Maker

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeInsights Full time ₱800,000 - ₱1,000,000

    Business Insights AnalystThe Business Insights Analyst will play a pivotal role in driving strategic decisions through data-driven storytelling. As a key member of the team, you will transform complex data sets into actionable insights that propel business growth.Key Responsibilities:Translate data into compelling narratives that drive strategy and...

  • Data-Driven Systems Engineer

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeEngineering Full time ₱60,000 - ₱80,000

    DevOps Engineer PositionWe are seeking a highly skilled DevOps Engineer with extensive experience in Grafana monitoring tools to enhance our team's capabilities.Key Responsibilities:Design and implement scalable Grafana dashboards to visualize system performance metrics.Collaborate with the DevOps team to manage infrastructure using Terraform and Ansible,...

  • Data Insight Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeDataInsight Full time ₱4,000,000 - ₱5,500,000

    Job Title: Data Insight SpecialistWe are seeking a highly skilled data professional to drive business growth and improvement through data-driven insights.Key Responsibilities:Conduct in-depth analysis of large datasets using Python, SQL, and advanced statistical techniques to identify trends and opportunities for enhancement.Design and develop interactive...

  • Data Insights Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeData Full time $4 - $7

    We're seeking a skilled Data Insights Specialist to drive data-driven decision making and operational excellence across the organization. In this crucial role, you'll manage comprehensive data handling for Loss Prevention, Operations, Quality, and Training.You will be responsible for managing and optimizing data handling processes across multiple...

  • Data-Driven Solutions Consultant

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCRM Full time $60,000 - $80,000

    As a seasoned CRM professional, you will collaborate closely with cross-functional teams to craft targeted strategies and develop data-driven solutions.Key Responsibilities:Ensure seamless data management by leveraging analytics insights to identify trends and opportunities.Deliver regular campaign and monthly reporting that aligns with business...