Microsoft 365 Administrator with Proactive Customer Care Expertise

7 days ago

San Juan, National Capital Region, Philippines beBeeCustomerCare Full time ₱720,000 - ₱1,080,000

We are looking for a Microsoft 365 certified professional who can provide exceptional customer care and support. The ideal candidate will have a strong background in customer-facing roles, preferably within IT or SaaS environments.

Key Responsibilities:
  • Customer Support: Provide proactive and responsive support to customers, prioritizing clear and empathetic communication.
  • Ticketing Management: Ensure that all customer requirements and issues are accurately captured and documented, with a strong focus on thoroughness and attention to detail.
  • Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings, ensuring high reliability and performance.
  • Issue Resolution: Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, focusing on customer satisfaction and timely response.
Qualifications:
  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in a customer-facing support role, preferably within IT or SaaS environments.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
Benefits:

This is an excellent opportunity to develop your skills in customer care and Microsoft 365 administration. You will work closely with our team to ensure that customers receive the highest level of service and support.

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