Operations Manager

2 weeks ago


San Fernando, Central Luzon, Philippines Neksjob Full time
Job Title: Operations Manager

About the Role:

The Operations Manager plays a crucial role in overseeing the daily performance of call center supervisors and their teams. Key responsibilities include analyzing and reviewing day-to-day operations, managing budgets, developing team members, and ensuring client satisfaction.

Key Responsibilities:

•Lead and manage supervisors through interactions and motivation.
•Foster a culture of team spirit and hospitality.
•Perform supervisor duties as required.
•Manage administrative tasks related to supervisor roles.
•Effectively manage attendance and absenteeism.
•Recognize and advance talent.
•Drive process improvement by identifying opportunities.

About Us:

Neksjob is a dynamic organization dedicated to providing exceptional customer experiences. We are committed to creating a positive and supportive work environment that enables our team members to thrive.

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