Customer Service Associate

15 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,200,000
About the Role

Deliver world-class customer service and make a meaningful impact with every interaction in this exciting role.

Key Responsibilities
  • Handle customer inquiries through various channels including email, phone, live chat, and social media.
  • Support customers with orders, shipping, product details, and returns.
  • Provide high-quality responses that reflect our service standards.
Requirements
  • Proficiency in English (both written and verbal) is essential.
  • A minimum of 1 year of customer service experience is required.
  • Experience with tools like Gorgias, Zendesk, or Shopify is highly valued.
  • Excellent problem-solving and communication skills are necessary.
  • An adaptable and solutions-oriented mindset is crucial for success.
Technical Requirements
  • A personally owned PC or laptop with an i5 processor or equivalent is required.
  • A minimum of 15 Mbps for both upload and download internet speed is necessary.
Benefits
  • Annual performance-based increases.
  • Paid time off.
  • Health and dental insurance.
  • Holiday bonuses.
  • A permanent work-from-home setup.
  • Opportunities for career advancement as we continue to grow.

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