Head of Service Delivery and Operations

2 days ago


Taguig, National Capital Region, Philippines Hunter's Hub Inc Full time

Key Responsibilities

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  • ">
  • Service Management: Ensures that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).">
  • Team Leadership: Manages and leads the service delivery team, ensuring proper resource allocation, training, and performance.">
  • Client Relationships: Acts as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.">
  • Problem Solving: Identifies potential service issues and implements solutions to mitigate risks.">
  • Continuous Improvement: Seeks ways to improve processes and increase efficiency in service delivery.">
  • Reporting: Tracks service performance metrics, prepares reports, and communicates results to stakeholders.">


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