Technical Application Specialist

6 days ago

Taguig, National Capital Region, Philippines ABSI Full time

**Job Description:**

We are seeking a highly skilled Technical Application Specialist to join our team at ABSI. This role will be responsible for supporting, maintaining, and ensuring the performance of Oracle Retail applications.

Key Responsibilities:

  • Provide functional and technical support for Oracle Retail applications, including but not limited to Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Allocation.
  • Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and minimal business disruption.
  • Perform root cause analysis to identify recurring issues and implement permanent solutions.
  • Collaborate with IT teams and Oracle Support to escalate, follow up, and resolve complex technical issues.
  • Conduct regular system performance tuning and monitoring to ensure the stability and availability of Oracle Retail applications.
  • Assist in the deployment of application updates, patches, and configuration changes.
  • Support testing efforts for patches, updates, and enhancements in non-production environments.
  • Maintain detailed documentation on issue resolution processes, configurations, and system changes.
  • Participate in on-call rotations to ensure 24/7 application availability.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in application support or a similar role, with a focus on Oracle Retail (RMS, RPM, SIM, or other Oracle Retail suite applications).
  • Strong knowledge of Oracle databases, PL/SQL, and performance tuning.
  • Experience with Oracle Retail integration points and knowledge of Oracle Retail data models.
  • Hands-on experience with Unix/Linux operating systems and shell scripting.
  • Familiarity with Oracle WebLogic and middleware technologies.
  • Experience with Oracle Retail patching, upgrades, and environment management.
  • Solid understanding of IT service management frameworks, such as ITIL.
  • Experience with monitoring tools and application performance management (APM) tools.
  • Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis.
  • Strong communication skills to work with business users and cross-functional teams.
  • Ability to work independently and as part of a team, with a strong customer service mindset.

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