Platform Reliability Engineer

6 days ago


Manila, National Capital Region, Philippines Prudential Hong Kong Limited Full time
About Us

We are Prudential, a company that delivers our purpose by creating a culture in which diversity is celebrated and inclusion assured for our colleagues, customers, and partners.

Our purpose is to help people get the most out of life, and we provide a platform for our people to do their best work and make an impact on the business.

As a Smooth Customer Journey Specialist at Prudential, you will ensure smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers.

  1. Ensure that raised production tickets are closed within Service Level Agreement.
  2. Act as an alternate Scrum Master whenever required.

The role involves addressing customer issues as required by a given business scenario and reviewing and assessing Service Requests raised by Business.

We provide equality of opportunity and benefits for all who apply and work for our organisation.

Responsibilities

As a Smooth Customer Journey Specialist, you will:

  • Act as a pseudo–Product Owner.
  • Assist the Scrum Master and Product Owner in managing the Tribe.

At Prudential, we pledge to make Prudential a place where you can Connect, Grow and Succeed.



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