Site Reliability Professional
7 days ago
Job Description
Zendesk, Incorporated (Philippines) is seeking a highly skilled Software Engineer II to join its Site Reliability Engineering team. As a Software Engineer - Site Reliability, you will play a crucial role in developing and maintaining the reliability and observability of our systems.
About You
The ideal candidate will have a strong background in software engineering and site reliability engineering, with experience in debugging complex issues across distributed systems. You will be responsible for monitoring, troubleshooting, and stabilizing service incidents to ensure the flawless operation of our systems.
Key Responsibilities
- Develop and maintain monitoring tools and alerting systems to enhance reliability and observability.
- Automate mitigations and improve tools to ensure our systems run smoothly and efficiently.
- Support service incidents by validating alerts, recommending resolutions, or implementing temporary fixes until the product/code owner is available.
- Participate in the incident lifecycle, working to resolve high-severity service incidents.
- Collaborate with various teams to identify and implement standard methodologies for infrastructure and application reliability.
Requirements
- Strong knowledge of networking and cloud-native software design.
- Ability to clearly communicate technical and non-technical requirements to colleagues.
- Collaborative approach with a desire to lead, partner, and work across our engineering organization.
- Availability to work mid or night shift 5 times a week, including 1 weekend.
- Experience with AWS, infrastructure, backend systems, and Kubernetes.
Preferred Qualifications
- 1+ years of experience in a Software Engineering or Site Reliability Engineering role.
- Experience drafting RFCs and similar documents for peer review.
- Desire to lead and collaborate across engineering teams.
Benefits
Our platform is built on AWS, using Kubernetes to dynamically scale and manage infrastructure. We monitor the health of our infrastructure with Datadog and PagerDuty.
Hiring Manager's Note
This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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