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Technical Support Specialist

3 weeks ago

Quezon City, National Capital Region, Philippines JK Network Services Full time

**Company Overview:**

At JK Network Services, we are one of the world leaders in business process, consultancy, and information technology services.

We have an exciting opportunity for a talented Technical Support Specialist to join our team in Quezon City. As a key member of our IT department, you will play a critical role in providing exceptional technical support to our end-users.

Salary:

We offer a competitive salary of Php 30,000 (Package) for this full-time position.

Job Description:

As a Technical Support Specialist, your primary responsibility will be to provide L1 technical support for IT-related queries via phone, email, and chat. You will troubleshoot hardware, software, and network issues for end-users, log, track, and escalate tickets using ITSM tools like ServiceNow, and reset passwords, manage user access requests, and ensure security compliance.

Required Skills and Qualifications:

To succeed in this role, you must have at least 1 year of experience in IT Service Desk, Helpdesk (Hardware and Software). Strong knowledge of Windows OS, MS Office, Outlook, and Active Directory is also required. Additionally, you should have experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent. The ability to work in shifting schedules and willingness to work onsite are also essential.

Benefits:

We offer a comprehensive benefits package, including Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG, etc.), HMO/Insurance Coverage, 13th Month Pay, Full time Employment, VL and SL.

Others:

You will collaborate with L2/L3 teams for complex issue resolution, maintain a knowledge base, and document troubleshooting steps. Ensuring SLA compliance and timely issue resolution is also a key aspect of this role.