Operational Transformation Specialist

20 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTransition Full time $90,000 - $110,000

Job Role Overview

This critical role oversees the strategic execution of key initiatives across operations. The Transition Manager is responsible for managing a portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery.

Main Responsibilities

  • Lead project planning, prioritization, and governance to align with strategic goals.
  • Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
  • Develop dashboards and reports to provide initiative health, benefits realization, and delivery risks visibility.

Project Delivery & Execution

  • Deliver complex, cross-functional projects within scope, timeline, and budget constraints.
  • Develop detailed project plans, charters, status reports, and risk mitigation strategies.
  • Ensure adherence to standard project management methodologies (Agile/Waterfall/Hybrid).

Stakeholder Engagement & Communication

  • Partner with operations leaders, enabling teams, technology, and support functions to ensure initiative success.
  • Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
  • Communicate proactively with stakeholders to manage expectations and foster collaboration.

Operational Efficiency & Value Delivery

  • Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
  • Track and report on benefits realization, including financial and non-financial impact across initiatives.
  • Support change management efforts to ensure smooth adoption and sustainability of new solutions.

Core Competencies

  • Strong analytical and problem-solving skills.
  • Attention to detail and focus on data accuracy.
  • Effective time management and ability to prioritize tasks under pressure.
  • Proactive and results-driven approach to operational challenges.
  • Strong collaboration and communication skills to work with cross-functional teams.
  • Excellent communication skills to translate complex data into actionable insights for non-technical stakeholders.
  • Bachelor's degree in Business, Operations, Industrial Engineering, or related field.
  • 5+ years of experience with project and portfolio management in operations or contact center environment.
  • Experience tracking and reporting operations compliance metrics.
  • Strong knowledge in delivering complex initiatives.
  • Strong analytical, organizational, and leadership skills.
  • Excellent communication and stakeholder management abilities.
  • Proficiency in project management tools (MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred.
  • PMP, Prince2, or Agile/Scrum certification preferred.
  • Strong communication and collaboration skills, particularly when working cross-functionally.

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