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Director of Learning and Development

3 weeks ago

Manila, National Capital Region, Philippines TP Full time
Job Description

The Director of Training and Quality is a strategic leadership role responsible for overseeing the development and implementation of training programs and quality assurance processes across the retail vertical.

Main Objectives:

  • Develop and execute a comprehensive training and quality strategy aligned with the organization's goals and objectives.
  • Design, implement, and continuously improve training programs for new hires and existing employees, ensuring they meet the specific needs of the retail vertical.
  • Establish and maintain robust quality assurance processes to monitor and evaluate the performance of employees, ensuring compliance with retail regulations and client standards.

Requirements:

  • Educational background: Bachelor's degree in Business Administration or a related field; master's degree preferred.
  • Minimum 10 years of experience in training and quality management within the BPO industry, specifically in the retail vertical.
  • Proven ability to lead, inspire, and motivate a team of professionals.