Benefits Verifier

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱300,000 - ₱450,000
Job Summary

Verification of Benefits Representative

The Verification of Benefits (VOB) Representative role is responsible for verifying insurance coverage and eligibility for patients to determine how much their insurance will cover for services provided by Alere Home Monitoring.

Key Responsibilities
  • Contact insurance companies to verify patient benefit status.
  • File pre-authorizations for patients with insurance companies and provide follow-up as needed.
  • Process supply orders.
  • Maintain accurate patient information in relevant data management systems.
  • Provide patients with information regarding their order status, including developing financial breakdowns and collecting co-pays for supply orders if applicable.
  • Gather necessary medical records as requested by insurance companies.
  • Apply knowledge of company processes and procedures to respond to incoming communication from insurance companies, patients, and internal departments.
  • Perform other related duties as assigned.
Requirements
  • Prior medical insurance authorization experience preferred.
  • One to two years of data processing experience preferred.
  • One to two years of customer service or provider relations experience preferred.
  • Associate degree or equivalent with a minimum of three years of relevant working experience.
Skills
  • Heavy telephone contact with program providers and participants.
  • Excellent interpersonal and phone etiquette skills.
  • Ability to provide superior customer service and meet customer satisfaction expectations.
  • Detail-oriented and team-oriented.
  • Excellent oral and written communication skills.
  • Detail-oriented with a focus on exceptional customer service.
  • Excellent PC skills and organizational skills.
Technical Skills
  • Basic Excel, Word, and Outlook experience required.
  • Demonstrates proficiency and accuracy using Alere Home Monitoring data management systems directly related to the specific job function.
  • Strong computer/software skills.
Work Schedule
  • Must be able to work an 8-hour shift.
  • Must be able to work Monday through Friday.
  • Occasional weekend work may be required.

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