Insurance Operations Specialist

1 week ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Nityo Infotech Services Philippines is looking for a dedicated CSS / Admin Support Specialist to join our team. The successful candidate will have a strong background in insurance and excellent communication skills.

This role involves providing support to our members during their availment, responding to concerns and inquiries, and documenting all captured transactions in the call management suite.

Key Responsibilities:

  • Provide support to members during their availment
  • Screen and assess coverage or non-coverage availments for quick response or resolution of cases
  • Document all captured transactions in the call management suite
  • Respond to queries and escalate complaints to the departments or units in charge

Requirements:

  • Bachelor's degree in a relevant field or equivalent work experience
  • At least 2 years relevant experience in customer service and/or administrative roles, is preferred
  • Background or experience in either an insurance company or an outsourcing company doing life and/or health insurance operations, is an advantage


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