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Runtime Support Specialist I

2 weeks ago

Taguig, National Capital Region, Philippines American Express Full time
Role Overview:

This role is responsible for providing technical consultation and strategic recommendations to quickly assess and remediate complex platform availability issues. The ideal candidate demonstrates strong technical experience and has passion for the reliability and performance of critical business applications. This is an opportunity to utilize strong technical skills and aptitude to exceed customer experience and expectations while using American Express Products and Services.

Responsibilities:
• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level targets.
• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
• Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle.
• Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc.
• Automate deployments in test or production environments using standard.
• Explore new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts.
• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil.
• Drive automation and ensure automated test scripts are completed for new features.
• Manage time effectively and work independently and as part of a team.
• Mentor peers and demonstrate a passion for continuous learning environment for the team.
• Good attitude, communication, willingness to learn and collaborate.
• Bring a culture of innovation, ideas, and continuous improvement.
• Challenging status quo, demonstrate risk taking, and implement creative ideas.