
Senior CX Leader
2 days ago
The Customer Experience Manager will be the key driver of a customer-first strategy across all touchpoints—from sales to aftersales and post-purchase interactions. You will work closely with internal teams and dealership networks to enhance satisfaction, loyalty, and retention by leading initiatives like Net Promoter Score (NPS), Mystery Shopper evaluations, and service integration programs.
Key Responsibilities:
- CX Strategy & Loyalty Programs
- Sales Experience & Dealer Collaboration
- Aftersales Excellence & Service Process Optimization
- NPS & Feedback Management
- Customer Education & Internal Training
- Performance Monitoring & KPI Management
- Dealer Engagement & Performance Improvement
- Sales and Service Integration
Qualifications:
- Bachelor's Degree in Business, Marketing, Psychology, or related field
- At least 5 years in customer experience, automotive, retail, or related industries
- Prior involvement in customer satisfaction programs (e.g., NPS, CSI)
- Experience with dealer networks or franchise operations is a strong advantage
- Strategic thinking with operational execution skills
- Strong data and performance tracking mindset
- Excellent communication, coaching, and stakeholder management skills
- Proficiency in CRM tools and survey platforms
This role offers an excellent opportunity to lead a customer-centric approach and drive business growth through exceptional customer experiences.
Please submit your application with your resume and cover letter for this exciting opportunity.
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CX Excellence Leader
2 days ago
Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,000,000 - ₱4,500,000CX Assurance ManagerAt our organization, we strive to create a world where exceptional customer experiences are the norm. Our team unites passionate individuals who believe they can make a difference, confident in achieving our goal.Key Responsibilities:We lead end-to-end quality analysis and assurance of customer interactions across all CX...
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CX Manager
3 days ago
Taguig, National Capital Region, Philippines Eastwest Bank Full time ₱900,000 - ₱1,200,000 per yearAbout the job CX Manager - Consumer Protection Governance About the Job Locations: BGC, Taguig Corporate Title: Assistant Manager Work Arrangement: Hybrid Going Further For You. Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success. ...
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SAP SD/CX Consultant
5 days ago
Taguig, National Capital Region, Philippines HR TechX Corp. Full timeJoin to apply for the SAP SD/CX Consultant role at HR TechX Corp.OverviewAs an SAP SD/CX Consultant, you will be part of a team of experts responsible for creating a detailed blueprint, developing solutions and providing application support for SAP Sales, Customer Experience (CX) and related areas.ResponsibilitiesProvide business, functional and technical...
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Customer Service Representative
3 days ago
Taguig, National Capital Region, Philippines Probe CX Full time $3,000 - $6,000 per yearProbe CX is hiring a full-time Customer Service Representative in Bonifacio Global City, Taguig City, Metro Manila providing excellent customer service and contributing to the company's growth. No BPO Experience? No worries We're looking for enthusiastic individuals ready to learn, grow, and elevate their career. We are on the lookout for candidates who...
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Customer Service Representative
3 days ago
Taguig, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱300,000 per yearReady to kickstart your career in customer service?Probe CX is actively seeking enthusiastic individuals to join our team as full-time Customer Service Representatives in Bonifacio Global City, Taguig City, Metro Manila. Even if you don't have prior BPO experience, we're eager to welcome you We're looking for driven individuals ready to learn, grow, and...
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Customer Experience Program Leader
5 days ago
Taguig, National Capital Region, Philippines beBeeLeader Full time ₱900,000 - ₱1,200,000Operations Leadership OpportunityWe are seeking an experienced Operations Manager to lead our customer experience programs, manage large teams, and mentor frontline leaders. This role involves building sophisticated CX programs, managing omnichannel teams, and collaborating with senior leadership to drive business opportunities forward.The ideal candidate...
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Senior Technical Account Manager, CX
3 days ago
Taguig, National Capital Region, Philippines NICE Full time $900,000 - $1,200,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Senior Technical Account Manager,...
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Software Engineer, CX
3 days ago
Taguig, National Capital Region, Philippines NICE Full time $60,000 - $80,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?A Software Engineer's main purpose is...
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Customer Experience Quality Lead
19 hours ago
Taguig, National Capital Region, Philippines AboitizPower Full timeOverviewJoin to apply for the Customer Experience Quality Lead role at AboitizPowerThe CX Quality Lead sets the standards for Customer Experience, and takes the lead on discovering new ways to raise these standards by looking at the quality of interactions within the end-to-end customer journey. S/he ensures that these standards are implemented across AP DU...
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Customer Experience Executive
5 days ago
Taguig, National Capital Region, Philippines Probe CX Full timeJOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...