Senior CX Leader

2 days ago


Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,000,000 - ₱5,000,000
Customer Experience Manager

The Customer Experience Manager will be the key driver of a customer-first strategy across all touchpoints—from sales to aftersales and post-purchase interactions. You will work closely with internal teams and dealership networks to enhance satisfaction, loyalty, and retention by leading initiatives like Net Promoter Score (NPS), Mystery Shopper evaluations, and service integration programs.

Key Responsibilities:

  • CX Strategy & Loyalty Programs
  • Sales Experience & Dealer Collaboration
  • Aftersales Excellence & Service Process Optimization
  • NPS & Feedback Management
  • Customer Education & Internal Training
  • Performance Monitoring & KPI Management
  • Dealer Engagement & Performance Improvement
  • Sales and Service Integration

Qualifications:

  • Bachelor's Degree in Business, Marketing, Psychology, or related field
  • At least 5 years in customer experience, automotive, retail, or related industries
  • Prior involvement in customer satisfaction programs (e.g., NPS, CSI)
  • Experience with dealer networks or franchise operations is a strong advantage
  • Strategic thinking with operational execution skills
  • Strong data and performance tracking mindset
  • Excellent communication, coaching, and stakeholder management skills
  • Proficiency in CRM tools and survey platforms

This role offers an excellent opportunity to lead a customer-centric approach and drive business growth through exceptional customer experiences.

Please submit your application with your resume and cover letter for this exciting opportunity.



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