Customer Experience Associate

1 day ago

Mabalacat, Central Luzon, Philippines beBeeService Full time ₱150,000 - ₱250,000

We are currently seeking a highly motivated and detail-oriented individual to fill the position of Customer Experience Associate.

This role is crucial in driving business growth as needs change rapidly. As a Customer Experience Associate, you will draw on your experience to provide exceptional service to our customers.

You will be responsible for performing a full range of activities that positively impact the organization and contribute to guiding strategic operations. This includes:

  • Managing inbound phone calls with professionalism
  • Providing top-notch customer service with every interaction
  • Resolving issues efficiently and effectively
  • Delivering high-quality results in a timely manner
  • Collecting and gathering necessary information for review
  • Cross-training with other communication platforms as needed

Key competencies include:

  • Strong verbal and written communication skills
  • Ability to work collaboratively across remote teams
  • Kindness, patience, and empathy
  • Intellectual curiosity and problem-solving skills
  • Excellent interpersonal skills
  • Flexibility and adaptability in dynamic situations

To succeed in this role, you will need a stable internet connection, a computer meeting minimum requirements, a noise-cancelling headset, and backup internet and power outage protection.

Required Skills and Qualifications:

• Experience in a Call Center/Customer Service environment

• Proficiency in computer use and software applications

• Exceptional customer service skills and a strong focus on delivering excellent results

• Ability to work on shifting schedules and adapt to changing business needs

What We Offer:

• A competitive compensation package

• Opportunities for professional growth and development

• A dynamic and supportive work environment

• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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