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Functional Operations Lead

1 week ago

Manila, National Capital Region, Philippines Shopee Full time

Shopee is searching for an experienced Claims Functional Lead to manage the RTS and claims function. This role involves analyzing data, identifying trends, and developing strategies to improve process efficiency.

Main Responsibilities:
  • Analyze data to inform RTS and claims decision-making
  • Collaborate with the claims team to optimize process efficiency
  • Work with SOC Ops, Middle Mile, and Fleet Management teams to ensure timely parcel dispatch
  • Develop and implement process improvement initiatives
  • Evaluate team performance and identify areas for growth

The ideal candidate will have at least 5-8 years of relevant experience in logistics, e-commerce, or warehousing. They must be detail-oriented, knowledgeable in RTS and claims processes, and proficient in MS Office and Google Applications.