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Leadership Position

2 weeks ago

Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time
About the Role

This Leadership Position is responsible for delivering exceptional customer service and achieving performance metrics in a call center environment.

Responsibilities
  • Lead and manage a team of customer care representatives to ensure high-quality service delivery.
  • Develop and implement processes to improve efficiency and reduce customer complaints.
  • Analyze customer feedback and data to identify trends and areas for improvement.

Additional responsibilities include creating case studies, writing reports, and presenting information to managers and clients.