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Director of Sales Operations

3 weeks ago

Pasig, National Capital Region, Philippines Mass Markets Full time
Mass Markets Overview

MCI is a leading provider of business process outsourcing (BPO) services, specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.

Sales Operations Role

The Division Vice President plays a key role in supporting the organization's Executive Management team. This position involves directing daily operations and call center activity across multiple locations. As a leader, you will be responsible for developing, implementing, and overseeing strategic business plans and initiatives within the center to achieve operational efficiencies, cultivate an exceptional team environment, and create an outstanding customer experience.

Key Responsibilities
  • Establishes, implements, and communicates the strategic direction of the organization's operations division.
  • Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
  • Create a culture of success and ongoing sales goal achievement to deliver profitable growth.
  • Develop a strong, sustainable team by attracting, mentoring, developing, rewarding, and retaining top talent.
Candidate Qualifications
  • A minimum of 15 years of total call center experience and at least 10 years of call center management experience.
  • An associate degree or equivalent combination of education and relevant work experience.
  • Exceptional interpersonal and communication skills.
  • Superior knowledge of call center tools and technology used to manage KPIs and SLAs.