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Claims Process Lead

1 week ago


Manila, National Capital Region, Philippines Shopee Full time

We are looking for a skilled Claims Functional Lead to oversee the RTS and claims function. The successful candidate will possess excellent analytical, problem-solving, and communication skills.

Responsibilities:
  • Ensure all RTS parcels meet SOPs and KPIs
  • Work with the claims team to optimize RTS and claims processing
  • Coordinate with SOC Ops, Middle Mile, and Fleet Management teams for efficient parcel dispatch
  • Contribute to process improvement initiatives and tactical execution
  • Assess team needs and allocate resources effectively

This role requires a Bachelor's degree in Industrial/Management Engineering or a related field. The ideal candidate will be knowledgeable in process improvement tools and have good interpersonal and communication skills.