Senior Technical Solutions Specialist

23 hours ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $70,000 - $110,000
Customer Solutions Expert">

As a skilled professional, you will have a passion for solving customer problems through creative technical solutions. In this role, you will be a technical expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.

Key Responsibilities:
  • Engage in functional & technical discussions with customers, understanding their requirements and pain points.
  • Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
  • Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
Sales & Customer Success Support:
  • Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
  • Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
  • Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
Knowledge Sharing & Best Practices:
  • Stay updated on best practices and product knowledge, sharing insights with internal teams.
  • Collaborate with colleagues on technical solutions and problem-solving strategies.
Product Representation & Travel:
  • Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
  • Address technical questions and follow up on pending issues.
Continuous Development:
  • Invest in personal and professional growth, expanding your technical skills and product knowledge.

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