Digital Delivery Leader

2 days ago

Lipa City, Calabarzon, Philippines beBeeDelivery Full time $120,000 - $150,000
Delivery Operations Manager Job Description

We are seeking an experienced Delivery Operations Manager to oversee the delivery of multiple client projects across web, mobile, and e-commerce platforms.

About This Role
  • Manage, mentor, and support a team of Project Managers and delivery staff.
  • Coordinate with design, development, and QA leads to ensure resources are aligned.
  • Track timelines, milestones, blockers, and proactively escalate risks when needed.

You will be responsible for serving as a key client contact for delivery-related updates, check-ins, and issue resolution. Additionally, you will work with leadership to continuously improve delivery processes and team capabilities.

Key Responsibilities
  1. Client communication: Handle daily project updates and delivery discussions (working alongside Project Managers).
  2. Project success: Make sure clients are happy - expectations set in the beginning are met, risks are managed and mitigation plans are enacted, projects finish on time (shared responsibility with PMs); own delivery health checks and processes across project portfolio.
  3. Resource planning: Prioritize and coordinate resources across Project Managers to mitigate impact of reallocation or resource changes.
Team Leadership
  • PM development: Mentor Project Managers and handle performance reviews.
  • Process improvement: Find better ways to deliver projects and support the team.
  • Problem solving: Be the go-to person when delivery challenges arise.
Client Relationships
  • Delivery partnerships: Build strong working relationships with clients (alongside leadership for bigger picture).
  • New client setup: Help new clients understand how we work and what to expect, establish success metrics based on what they need from the get-go.
  • Issue resolution: Solve delivery problems quickly; escalate bigger issues to leadership when needed.
Requirements
  • 5+ years in delivery management, project management, or digital operations.
  • Experience managing cross-functional digital teams (developers, PMs, QA, etc.).
  • Strong understanding of Agile / hybrid delivery practices.
  • Confident communicator with excellent stakeholder management skills.
  • Able to switch between high-level planning and hands-on issue resolution.
  • Calm under pressure and proactive in finding solutions.
Benefits
  • Work with a high-performing, globally minded AI driven team.
  • A people-first culture that values growth, ownership, and contribution.
  • Structured career support and optional AI training.
  • The opportunity to help shape the future of how we deliver.
  • A bonus scheme for happy staff and happy customers.

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