Technical Expertise Wanted

24 hours ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time $50,000 - $60,000

Technical Support Specialist Role

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We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support for our product, handling customer inquiries, and collaborating with colleagues.

The ideal candidate is analytical, critical, and detail-oriented, with a passion for creating exceptional customer experiences. They should be adaptable, metrics-driven, and possess strong conflict resolution skills.

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  • Install, modify, and repair computer hardware and software systems.

  • Resolve technical requests or problems and troubleshoot issues to maintain productivity.

  • Maintain system functionality by testing components.

  • Design and implement networks.

  • Consult with users to determine hardware and software needs and assist in placing orders.

  • Maximize computer systems capabilities by studying technical applications and making recommendations.

  • Test compatibility of new programs with existing ones.

  • Gather data to identify and evaluate technical purchasing options.

  • Confirm program objectives and specifications by testing new programs and making modifications.

  • Evaluate vendor-supplied software by studying user objectives and testing software compatibility.

  • Install software and necessary applications for workflow.

  • Train users on new software through various channels.

  • Document hardware and software updates.

  • Stay up-to-date on technical advancements through education and professional development.

  • Support team members to ensure program success.

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