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Customer Service Representative

1 month ago

Baguio City, Cordillera, Philippines Neksjob Full time

We are Neksjob, a company committed to excellence in customer service. We seek highly skilled and motivated individuals to join our team as Customer Service Representatives in our Baguio site.

Job Overview

As a Customer Service Representative, you will be the face of our company, handling customer inquiries, resolving issues, and providing exceptional service. This is an exciting opportunity for those who enjoy working with people, are passionate about delivering results, and thrive in a fast-paced environment.

Key Responsibilities:

  • Respond to customer calls and emails in a timely and professional manner
  • Analyze customer needs and provide solutions or escalate issues when necessary
  • Upsell and cross-sell products and services to customers
  • Maintain accurate records of customer interactions and issue resolutions
Requirements

To succeed in this role, you must possess:

  • A college degree or equivalent experience
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong analytical and decision-making skills
Benefits

We offer a competitive salary package, including:

  • A base salary range of PHP 14,000 per month
  • Paid training from day one to ensure your success in the role
  • A fun and dynamic work environment that fosters growth and development

We believe that our employees are our greatest asset, and we invest heavily in their growth and well-being. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.