Enterprise Solutions Delivery Manager

4 days ago


Taguig, National Capital Region, Philippines SAP SE Full time

SAP SE is a leading provider of enterprise software solutions, helping customers worldwide work more efficiently and effectively.

Job Description

The Senior Services Engagement Engineer will be responsible for managing long-term post-sales engagements with customers, fostering collaborative relationships between the customer and SAP resources or teams.

This role aims to support the adoption, consumption, and operation of SAP-centric solutions across the enterprise, leveraging a strong organization and peer network combined with a deep understanding of the customer's needs.

Key Responsibilities
  1. Customer Understanding and Situation Analysis
  2. Engagement Setup
  3. Engagement Governance
  4. Engagement Development
  5. Customer Relationship Management
  6. Engagement Management and Planning
  7. Anticipation and Identification of Risks and Top Issues
  8. Escalation Management for Critical Situations
  9. Engagement Delivery
  10. Documentation and Reporting of Engagement Status, Action and Value
  11. Promote Most Relevant Supporting SAP Processes and Tools
  12. Internal Feedback
Requirements and Qualifications

To succeed in this role, candidates should possess excellent problem-solving skills, ability to understand complex customer solution landscapes, and a good understanding of SAP technology, solutions, and services.

Candidates must also have a Bachelor's degree in Computer Science, Science, Mathematics, Engineering, or a similar field.



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