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Transaction Processing Professional

1 week ago

Manila, National Capital Region, Philippines API Delevan, Inc. Full time
About the Role

We are looking for a skilled Customer Care Advocate I to perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. As a Customer Care Advocate I, you will work closely with other departments to resolve disputed claims or debits. Your task will include monitoring system for outstanding deductions and process resolution. You will also make direct calls to customers to obtain missing information, reconcile balances, and notify distribution centers of shipping discrepancies. Additionally, you will maintain accurate credit files, distribute credit copies and supporting documents, write denial letters to customers for debits/claims that are denied, and provide exceptional customer service to internal customers. You will prepare monthly metric reports and work with sales force and collections to minimize outstanding balances. Finally, you will escalate issues and concerns to management and adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position. If you have a passion for delivering excellent customer service and resolving complex issues, we encourage you to apply for this exciting opportunity.

Our Company

At Regal Rexnord, our business purpose is to create a better tomorrow with sustainable solutions that power, transmit and control motion. We center our behaviors, actions, and decisions around the following values:
  • Integrity
  • Responsibility
  • Diversity, Engagement & Inclusion
  • Customer Success
  • Innovation with Purpose
  • Performance
  • Passion to Win