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Learning Development Manager

2 weeks ago

Manila, National Capital Region, Philippines ALLSECTECH MANILA, INC Full time
Job Overview

ALLSECTECH MANILA, INC is seeking an experienced Senior Training Manager to lead our training initiatives. The successful candidate will have a strong background in adult learning theories and instructional design, with a proven track record of delivering effective training programs.

Key Responsibilities
  • Develop and implement training strategies to improve employee performance and productivity.
  • Collaborate with subject matter experts and account leadership to assess training needs and design solutions.
  • Deliver training programs on a routine and as needed basis, utilizing internal organizational knowledge bases and resources.
  • Manage all phases of training projects, including new implementations, training plan creation, trainer certification, assessments, and deployment post-training initiatives.
  • Ensure standardization of all aspects of the training process for clients.
  • Maintain accurate records of training materials and records.

Requirements
  • At least five years of experience in a contact center training or learning delivery environment, with two years spent in a training leadership role.
  • Strong analytical skills with a working foundation on operationalizing learning performance data.
  • Can-do attitude, thrive on ambiguity, and willingness to get hands dirty on all tasks at hand.
  • Amenable to work onsite in our BGC sites.
  • Liaise with subject matter experts, account leadership, both within the company and the client's organizations as the centralized point of contact for training development and deployment.
  • Deliver training programs on a routine and as needed basis.
  • Drive the conduct and completion follow-up assessments to evaluate and measure results of training programs/materials.
  • Consult with internal account leadership and client contacts to assess training/development needs and the design/delivery of applicable learning and organizational development solutions.
  • Utilize internal organizational knowledge base and internal resources to create and/or oversee the creation of internal training, education and development alternatives.
  • Manage, maintain and ensure standardization of all aspects of training process for the client.
  • Ensure training record requirements are met, including auditing of training material and records.
  • Responsible for ensuring Trainers are updating and maintaining roadmaps, training collateral associated with client specific training, and training records in accordance with standard procedures.
  • Perform other duties assigned.